London Museum of Water and Steam

hsd carried out a wide range of consultancy and design services for the Kew Bridge Engines Trust, including strategic masterplanning, business and activity planning, experience design, HLF bid management, and contract administration. The 4-year project resulted in a complete re-imagining of this industrial heritage site, providing engaging and interactive displays for diverse audiences.

The site is the oldest waterworks in the world containing original steam pumping engines. Housed in the Grade I listed buildings the Museum also holds a unique collection of water pumping artefacts and archives. We integrated collection displays throughout the museum, as well as within the retail and catering facilities.

Importantly, our commission also included a development strategy for the museum’s existing core of skilled volunteers, the development of formal, accredited volunteer training programmes, and the preservation of scarce skills through a “training for trainers” initiative.


  • Masterplanning
  • Activity and business planning
  • Consultation
  • Exhibition design
  • Graphic design and artwork
  • Contract administration


  • London, UK

During all phases, hsd provided a first-class service, with innovative ideas, a constructive approach to all aspects of the project and a good level of collaboration with the other consultants… They may a great contribution to the success of the project.

George Houstoun, Trustee and Projects Manager